A tip for dealing with T-Mobile problems

As Lady Stronico (Staci) continues her struggle with T-Mobile a valuable lesson was learned. The T-mobile (so far, 100% unhelpful) staff will try to shuffle you off into a convenient side room to call headquarters, with the assurance that calling headquarters via their phone and a special number will expedite solving the problem. This is not the case. Sit down and make them fix it. We have tried both and all calling headquarters did was waste an hour.

It seemed like a good idea the first time, but all they are trying to do is shuffle you off. The T-Mobile staff does have the authority to make things right, don't let them escape not fixing the problem.

How to fix customer service problems with T-Mobile

I'm not sure that this really qualifies as a technical problem, but it was a problem I had.

The Problem: Any one of the many you are likely to have with T-Mobile -in my case it was a non-working phone, and no good options of upgrading.

The Cause: T-Mobile customer service sucks.

The Solution: Insist on speaking to the "Customer Loyalty" department. This is where they send you after you threaten to leave them for someone else. I found it useful to state that I had an excel spreadsheet listing deals from various providers and that T-Mobile came out the worst. Curiously, no one asks for numbers if you tell them you have a spreadsheet. They will eventually cave, albeit not by that much in my case.